Getting a job as a dealer in a casino is typically a two-part process. There is the audition, where candidates showcase their skills (See Audition Article for more information.), and there is the interview, where candidates showcase their personality.
Some casinos begin with the interview, which is typically conducted in the Human Resources (HR) office and does not involve the casino staff at all. Other casinos send candidates who pass their casino audition to the HR interview as the final round. Whether it comes first or second, the interview seems to be a staple in the casino business nowadays.
Please, please, please dress up for this interview. You will be sitting in front of the HR staff, who dresses up for work every day. If you show up in flip flops and a tee-shirt, you’ve just placed yourself in an uphill battle and it will be tough to convince the interviewer that you take this process seriously. You are better to be overdressed than underdressed.
And please, please, please do not show up for this interview wearing headphones, listening to your music. If you’re in a group interview with multiple participants, do not tune them out with your headphones. Do not whip out your cell phone and start texting. Do not stare at your watch, as if signaling to all who are there that you have somewhere better to be.
And one more please, please, please… Please do not gamble at your job interview. It is not okay to finish with HR and then walk to the door, tossing a couple bucks into a slot machine on your way out. And for that matter, if you’re waiting in line to audition on a Craps game, it is not okay to pull $20 out of your wallet and try to buy in on that game.
Do these pieces of advice sound ridiculous? They should! However, I want to be clear about what not to do because I know people who have showed up to an interview wearing flip flops and a tee-shirt. I know a guy who listened to his headphones at a group interviewer. In fact, I know someone who has committed every interview mistake listed above, including someone who tried to buy-in on a Craps table while waiting in line to be auditioned on that very Craps table. If you’re going through the interview process as a joke, then feel free to do any of the above. However, if you’re serious about being employed, all behavior noted above is completely unacceptable.
So, what should you expect at an HR interview? You should expect questions that get you to open up so that the interviewer can attempt to know you as a person, not as a one-dimensional employee. You will likely be asked about your passions and your hobbies. There’s not typically a right answer, but there are good answers and bad answers.
Below are a list of typical questions and some advice for answering them. Again, there’s not a right answer. Your answers will be personal. Review the questions below and think of some possible ways to answer these questions. Good luck!
Common Interview Questions
Why do you want to work here?
You should have a reason for wanting the job – say something positive about the company. Do they have a restaurant or a show that you love? Do they run promotions that you like? Is the staff very friendly? Research the company. (Not a good idea to answer that you want the job because you need money or because you need the job. This is implied by your applying and is not polite to point it out.)
Why are you the right person for the job?
This is the time for self-confidence. Tell the interviewer your strengths. An example of a good answer is: I’m the right person for the job because I love this job. I love dealing cards. I love customers. I will give you my best. (Do not say, “I don’t know.” Why would the company hire you if you don’t have a reason for them to hire you?)
Tell us about a time you provided excellent customer service
“Customer Service” has become a buzz word and this question is deigned to make sure that you understand what it means. Go into details about the components of providing good service. Be specific with your answers. Think of one time that you went above and beyond – and make sure it’s a good story!
Is it ever okay to break the rules? OR Is the customer always right?
Remember that the customer is not right if he decides he wants to reach into the rack and take out some cheques. That rule was meant to never be compromised. However, the rule that says you’re supposed to be tapped out for a break after an hour can be broken. If a player requests that you deal one more hand, it is a good opportunity to “break” the rules.
Do you prefer to work alone or in a group?
Companies tend to like to hire people who work well in a team. As a dealer you will have to work alone and as a team – that job satisfies both desires.
Is the glass half empty or half full? OR Are thing getting better or worse?
Optimism is generally a desirable quality.
Have you ever not gotten along with a co-worker? What did you do?
Be careful with this and other negative questions. You do not want to elaborate about why someone bothered you. Put a positive spin on any situation. Remember, people will disagree on a variety of things – it’s how they deal with the adversity that is important.
What would you do if you did not have the proper tools to do your job?
It would not be possible to deal without a table or gaming cheques. But in that case, you can direct a player to a dealer who has the proper equipment. If for instance, you run out of a certain cheque denomination, you may get creative and convert. If the shuffle machine breaks, you can shuffle.
What is your long term goal? OR What is your passion?
This question is designed to learn more about you outside of work. Be excited when you speak about goals/passions. Perhaps you’re a big rock climber or you love to watch movies. Whatever answer you give, make sure your enthusiasm is palpable.
What makes a good dealer?
If you know what makes a good dealer, then you’ll know how to be a good dealer. Dealers must be technically proficient and provide superior customer service. Elaborate on these two points.
What do you do if a player is trying to cheat?
Cheating is a crime. If a dealer is 100% certain a crime occurred, it is appropriate to stop the game and alert the supervisor. If a dealer is only 99% certain of cheating, the dealer should proceed with vigilance to be 100% certain. And if the dealer’s break comes before that 100%, discretely notify the supervisor of your suspicions.
What was your worst job and why?
Take care not to come across as negative. If you do have a worst job horror story, find positive things to say about the experience. Did it help you grow as a person? Did it teach you a life lesson?